At Purio Water Solutions, we are committed to ensuring the quality and satisfaction of our products and services. Please note that we do not accept returns once the product or service has been delivered or installed. However, we offer a refund policy under specific circumstances as outlined below.
1. Refunds for Damaged or Defective Products
- Eligibility: If you receive a damaged or defective product, please contact us immediately within 7 days of delivery. We will assess the issue and, if verified, arrange for a full refund or replacement at no additional cost to you.
- Verification: In case of damage or defect, we may request photographic evidence or further details to facilitate the return or refund process.
2. Refund Process
- Once we receive and verify the issue with the product, we will process the refund to the original payment method within 7-10 business days.
- Shipping Costs: Shipping fees are non-refundable. The cost of return shipping is the responsibility of the customer in the case of a defective product.
3. Non-Refundable Items
- Custom or specially ordered items, and services that have already been provided or completed, are not eligible for refunds.
4. Cancellations
- If you wish to cancel an order before shipment or installation, please contact us immediately. If the product has not yet been shipped or installed, we will process a full refund.
5. Customer Support
If you have any questions or concerns about our refund policy or need assistance, please reach out to us. We are here to help!
Contact Information:
Email: info.puriowatersolutions@gmail.com
Phone: 9528949062 / 7055093286
Address: Sector 121 Noida, Uttar Pradesh 201307
By making a purchase from Purio Water Solutions, you agree to the terms outlined in this Refund Policy.